TERMS AND CONDITIONS
𝐏𝐎𝐋𝐈𝐂𝐈𝐄𝐒
Due to the bespoke nature of our products, LA ÉTOILE does not offer exchanges or refunds. Each item is made to order, making it unique to you. This policy is in place because once an item has been customized to your specific sizes and preferences, it cannot be sold to another customer.
Fixing or Alteration Charges
If any alterations or fixes are required after the purchase of an abaya, a service fee of 150 QAR will be charged. This fee covers minor repairs or adjustments and must be paid before the fixing process begins.
Before You Order
To help you make the best choice before placing your order, we offer detailed sizing guides and are available to answer any questions regarding fit, materials, and care instructions.
By completing an order, you agree to our terms and policy, including our no exchanges or refunds policy and order can take 1-2 weeks. This agreement helps ensure that our process is understood and accepted, allowing us to maintain the highest standards for our bespoke items.